AI & Modern Stack Foundations
What GenAI actually does for a hotel, what it doesn't, and the four use cases you can ship next week without an IT team.
When you finish this course…
- Describe what GenAI is and what it isn't — no hallucinations
- Identify four hotel use cases with measurable ROI you can ship next week
- Choose between ChatGPT, Claude, and Gemini for specific hotel work
- Build your first useful prompt template for guest emails or review responses
- Spot AI snake oil from a vendor demo in under ten minutes
About this course
GenAI in hospitality is mostly demo magic and vendor pitches. This course cuts through both. You'll learn what large language models actually are in five minutes (no hype, no hand-waving); what they're good at and what they're measurably bad at; and the four hotel use cases with measurable ROI you can ship next week without an IT team.
You'll also learn to read an AI vendor demo critically — the four red flags that mean the product is a wrapper over ChatGPT with a markup, and the two signals that the team has actually built something useful.
Foundation for the Practitioner-level AI track. Built for hotel operators who keep getting AI sales pitches and want to know what's real.