Operating a Hotel as an Owner
Capex prioritization, quality programs with auditable KPIs, vendor negotiation, and owner reports the asset manager actually reads.
When you finish this course…
- Build a 3-year capex plan that survives a property sale and a brand PIP
- Run a quality program with auditable KPIs the franchisor doesn't set
- Negotiate vendor contracts that save 4-7% without breaking service
- Author owner reports the asset manager doesn't skim
- Defend brand standards while pushing back on the franchisor
- Hold property quality through a GM transition without slipping a star
About this course
At the Operator level, you're sitting in the chair the GM doesn't sit in. You're deciding what gets renovated and when; defending vendor contracts that touch every department; running a quality program with KPIs the franchisor doesn't set; and authoring owner reports that survive a midnight read.
This course covers the capex categories that an owner actually tracks (CFM, PIP, replacement reserve); the three-year rolling plan that survives a property sale; the quality program design that ties to bonus without gaming; and the four-page monthly owner report template that has worked across nine ownership groups.
Intended for ops directors, GMs of 200+ key properties, and operators stepping into multi-property roles.