Front Office & Housekeeping Discipline
SOPs that survive turnover, shift huddles that take under 12 minutes, and a housekeeping operation that hits 14 rooms per attendant per shift.
When you finish this course…
- Author SOPs that survive turnover, audit, and brand-standard inspection
- Run shift huddles that take under twelve minutes without skipping safety items
- Drive room-attendant productivity above 14 rooms per shift in a 4-star property
- Defend an escalation decision to ownership using the documented ladder
- Cut housekeeping inspection time in half without dropping inspection quality
About this course
At the Practitioner level, operations stops being about doing the job and starts being about designing the system that does the job repeatably. This course teaches the SOPs, shift discipline, and housekeeping productivity math that turns a chaotic department into a reliable one.
You'll learn the "one-page or it dies" rule for SOPs; how to run a shift huddle that takes under twelve minutes and never goes long; the room-attendant productivity math that gets you from 10 rooms per shift to 14; and the four-level escalation ladder that prevents your phone from ringing at 2 a.m.
Targeted at department heads, assistant ops directors, and front-office managers stepping up to a larger property. Prerequisite for the Operator-level Operations track.