Hotel Operations Foundations
Front office, housekeeping, F&B — the daily rituals that decide whether a guest comes back.
When you finish this course…
- Describe what a front-desk shift handoff should contain in writing and in person
- Read a housekeeping board and spot SLA risk in under 30 seconds
- Explain the three quality measures every owner watches monthly
- Walk through a standard check-in and check-out from the SOP without prompting
- Identify the five most common service-recovery moments and the right response for each
About this course
Hotel operations is mostly invisible when it works and impossible to ignore when it doesn't. This course walks through the daily rituals — shift handoffs, the room status board, the housekeeping cycle, F&B service flow — that quietly decide whether a guest leaves a five-star review or a one-star.
You'll learn what a good handoff actually contains; how to read a housekeeping board fast enough to spot SLA risk before it becomes a complaint; and the five service-recovery moments that account for 80% of negative reviews.
Built for new department heads, supervisors stepping into their first leadership role, and anyone joining a hotel from outside the industry. Prerequisite for the Practitioner-level Operations track.