Most AI workflows in hospitality should keep a human in the loop — not because the AI is wrong most of the time, but because the cost of the cases where it is wrong is asymmetric. The 1% of responses that go badly wrong cause 20× the damage of the 99% that are fine. Knowing when to override the AI is the skill that prevents the asymmetric tail risk.
Always override when
Often override when
Rarely override when
The override discipline
Track overrides over time. If you are overriding 30% of a workflow's output, the prompt is not yet good enough — go back and iterate. If you are overriding 5%, the prompt is in production-ready shape. If you are overriding 0%, you have probably stopped reviewing — which is when the asymmetric tail risk catches up to you.
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