Agentic Workflows & PMS Integration
Beyond ChatGPT. Build AI agents that take action across PMS, channel manager, and reservations — and ship them safely.
When you finish this course…
- Architect a multi-step agent that books, modifies, and cancels reservations
- Integrate AI into your PMS without breaking the PMS's state machine
- Audit agent actions and surface them to ownership in a single dashboard
- Defend the AI investment to a skeptical owner with structured ROI math
- Choose between off-the-shelf and custom agentic workflows
- Run a 4-week pilot that proves or disproves ROI before budget commit
About this course
Most "AI in hospitality" stops at content generation: write an email, respond to a review, draft a menu. The frontier is agentic — multi-step workflows that actually modify reservations, post folio charges, and trigger maintenance tickets. This course is how you ship that without breaking the property.
You'll architect a multi-step agent that books, modifies, and cancels reservations safely; integrate AI into your PMS through documented function-call patterns; design the audit log every owner will eventually ask for; and run the four-week pilot pattern that proves or disproves ROI before you commit budget.
For commercial directors, innovation leads at hotel groups, and operators with multi-property ambitions on AI investment.